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Customer segmentation in retail banking

Adkit, an international research firm, just sent me their insights into customer segmentation in retail banking.  It’s an interesting report summarised in a 21-slide presentation. The main results show that most banks are narrowing down to three or four key customer segments. In the UK, we normally call these oranges, lemons, apples and pears.  Apples…

Wanna see the iPhone 5?

Forget the news of Steve Jobs resignation as everyone's far more interested in the iPhone5. Is this the new iPhone5?

Data can be currency, just like salt

We are living in times where I often talk about data being our new currency, and that data is more valuable than money or gold in the context of modern life. This may sound like a joke, but historically we have often migrated value and meaning from different objects as our means of trade. In…

Data can be currency, just like salt

We are living in times where I often talk about data being our new currency, and that data is more valuable than money or gold in the context of modern life. This may sound like a joke, but historically we have often migrated value and meaning from different objects as our means of trade. In…

New York’s banks and breasts

So I’m walking around New York and stumble across Broadway and 32nd where this billboard is over Penn Station’s subway entrance:    Now I am confused on so many levels. First, who’s that woman covering up her breasts?  Isn’t America the land where any sign of a nipple results in a civil lawsuit (note Janet…

DB

New York’s banks and breasts

So I’m walking around New York and stumble across Broadway and 32nd where this billboard is over Penn Station’s subway entrance:    Now I am confused on so many levels. First, who’s that woman covering up her breasts?  Isn’t America the land where any sign of a nipple results in a civil lawsuit (note Janet…

DB

Things worth reading: 17th August 2011

Things we're reading today include … MPs set to question role of new City watchdogThe Independent Deutsche Bank Faces Breuer Trial in Kirch Legacy of LitigationBusiness Week European Bankers Slam Transaction Tax PlansBusiness Week Top trader to exit BarclaysThe Independent RBS cutting customers' ATM accessBBC Leaders give lukewarm response to Sarkozy and Merkel's bid to…

Things worth reading: 17th August 2011

Things we're reading today include … MPs set to question role of new City watchdogThe Independent Deutsche Bank Faces Breuer Trial in Kirch Legacy of LitigationBusiness Week European Bankers Slam Transaction Tax PlansBusiness Week Top trader to exit BarclaysThe Independent RBS cutting customers' ATM accessBBC Leaders give lukewarm response to Sarkozy and Merkel's bid to…

HSBC stumble with Secure Key

HSBC have just hit the headlines as they’ve launched an additional layer of internet security, in th form of a calculator terminal called ‘secure key’.  The calculator is small enough to attach to a key fob, and generates a random pass code each time you want to go onto online banking.  This is small, but…

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Can the SEC and FSA really stop insider trading?

It’s funny and amazing how many ways we communicate these days as, being in the USofA, I’m in a meeting where we are all twittering, emailing, text messaging, Skyping … you name it. This makes it interesting from a regulatory and communications perspective with banks, as tracking who’s saying what to whom through what medium…

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