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I keep thinking about stellar service and what it could mean. Very rarely do you experience stellar service these days. With airlines, it’s a pain to fly.  The airport experience is degrading and the flight itself is no longer exceptional, even in the best class airlines, thanks to the loss of business in recent years…

We talk all the time about too big to fail, alternatively known as TBTF or 2B2F, but is there another side to this equation of the GFS (Global Financial Crisis) which could be called TSTS or 2S2S? TSTS is too small to succeed, and it strikes me that the financial industry has squeezed out almost…

It seems like a long bleak summer in the financial markets, as banks are reporting dire results.  It’s a combination of investment banking in the second quarter suffering serious damage across all fixed income desks, along with the Eurozone and American debt crises. There is no certainty in such times. For example, banks that usually…

It seems like a long bleak summer in the financial markets, as banks are reporting dire results.  It’s a combination of investment banking in the second quarter suffering serious damage across all fixed income desks, along with the Eurozone and American debt crises. There is no certainty in such times. For example, banks that usually…

Things we're reading today include … Lloyds Banking Group weighs up its options after branch sell-off flopsThe Telegraph 'Only two bids for Lloyds branches'The Independent A year of Dodd-FrankFinancial Times Eurozone's bailout of Greece sparks fears of worse to comeThe Independent Deep cost cuts loom at Europe's investment banksFinancial Times Decision looms over Deutsche Bank…

Things we're reading today include … Lloyds Banking Group weighs up its options after branch sell-off flopsThe Telegraph 'Only two bids for Lloyds branches'The Independent A year of Dodd-FrankFinancial Times Eurozone's bailout of Greece sparks fears of worse to comeThe Independent Deep cost cuts loom at Europe's investment banksFinancial Times Decision looms over Deutsche Bank…

Asking the Asian audience here about their views on innovation proved interesting. For example, defining innovation as complete renewal and transformation, rather than incremental improvement, led me to the assertion that to be innovative you must have the mandate of the business owner, CEO ore equivalent. So, we posed that question to the audience and…

After my note the other day about the thoughts of folks in transaction banking,  followed by the results of the US banks that shows a big slowdown in equities, fixed income and commodity trading, it struck me that like a double-dip recession we are now in a ping-pong interregnum. What do I mean? During a…