I’ve been involved in quite a few conversations recently about the challenge of migrating customers. Not migrant customers, but migrating customers towards new channels. The fact is that people don’t like change and no matter how much you push new fangled ideas, if the customer doesn’t like it then they don’t like it. Having said…
I’ve recently seen so many articles about branches and branch closures that it’s worth a blog post, just to keep up with the issue. The first thing that came out was the recent European Central Bank (ECB) data detailing bank statistics over the past few years. From analysing this data, Reuters found that there has…
I’ve recently seen so many articles about branches and branch closures that it’s worth a blog post, just to keep up with the issue. The first thing that came out was the recent European Central Bank (ECB) data detailing bank statistics over the past few years. From analysing this data, Reuters found that there has…
Continuing on yesterday’s theme, I’ve written often about the fact that I do not believe in a multichannel or omnichannel strategy, just a strategy of how to deliver augmented service to the customer at the point of relevance. For me, that is a digitised delivery of service, proactively via my mobile today and soon my…
So I just finished presenting as keynote at CeBIT Australia’s Future of Payments conference, when the day was completed by a start-up challenge (you have a lot to answer for innotribe!). The prize on offer was a free stand at the main CeBIT conference for the winning entry, and five firms were given just seven…
Global 100 - 2024 Winner
Chris Skinner - Financial Markets Advisor of the Year - The Finanser - UK 2023
Best Financial Markets Advisor of the Year 2023
