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We had a very enjoyable and engaging dialogue with Peter Bayley, Executive Director of Fraud Management for Visa Europe at the Financial Services Club London last night. Peter spoke for over an hour in an interactive discussion about the role of Visa in managing fraud, who is accountable for losses, the impact of current and…

I hosted a meeting of a bank recently, where I just asked people to tell me what they felt were the biggest challenges for the bank in the future. We went round the table and, unsurprisingly, the discussion covered four key topics: regulations, technology, customers and changing the internal culture.  Surprisingly, the one thing that…

I hosted a meeting of a bank recently, where I just asked people to tell me what they felt were the biggest challenges for the bank in the future. We went round the table and, unsurprisingly, the discussion covered four key topics: regulations, technology, customers and changing the internal culture.  Surprisingly, the one thing that…

Lots of talk this week about transparency in banking, and how banks are too opaque and secretive in their approach to customers and charges. Certainly that’s been the case in the past, and certainly it’s still the case in some areas of banking today. For example, we’ve just had our major UK banks pooling money…

I had a fascinating chat about bank issues with their legacy systems yesterday, and concluded that the legacy issues are the bank’s fault. There are two issues: one is related to banks believing that they are stuck with overheads that they want to eradicate, but customers won’t let them go; the other is banks being…

So I’m moving house – have I mentioned that before? – and have house cleaning, clearing and removal services all hovering around doing work this week. Interestingly, all of them demanded cash. I offered cheques. Not interested. PayPal? No way. Bitcoin? Never ‘eard of it mate. What’s going on? Well of ocuerse, it’s the old…

To this day, I have a long-lasting memory of facilitating a bank’s board meeting which ended up with the CMO and CRO having a punch-up.  # It was not a pretty sight, but it was all down to the CMO (Chief Marketing Officer) arguing that half of his new applications for loans and credit cards were…