Technology

As you guys know, I’ve been blogging and writing a lot about Twitter … there’s two articles about them in today’s ‘things worth reading’ already. Yes, I’m a bit of a fan of microblogging, althought it’s obviously a challenge for folks like me to write anything in less than 140 characters … unlike Jonathan Ross…

A website created in 2004 reached 200 million users today. That's the size of America near enough! A website has built an America in just five years. Not bad going is it and, even though it's not a bank, this is as important to banking as the internet as it has become the home page…

A website created in 2004 reached 200 million users today. That's the size of America near enough! A website has built an America in just five years. Not bad going is it and, even though it's not a bank, this is as important to banking as the internet as it has become the home page…

After my blog about the multichannel myth last week, it made me realise that banks need to become cannibals. Banks should launch new channels that eat their old ones alive, rather than trying to bolt these new channels onto their old bank. Banks can only be brilliant at one channel – the branch, the call…

For years, I’ve dealt with banks talking about multichannel integration and adding new capabilities to the core traditional channel of branch operations. In the 1970’s we added ATMs, the 1980’s added call centres, the 1990’s the internet, and now mobile. For all those years, we merrily added these techno-capabilities as the world revolved around us…

I've blogged regularly, predicting that video connectivity will revolutionse banking.  In particular, it changes the game because face-to-face comes back as a critical differentiator, but also because I will be able to see directly into the back office, the call centre, the heart of bank operations. Right now, banks don't take it that seriously and…