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90 minutes a year in a branch versus 45 hours on an app

We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila.  Derek is responsible for the drive to transform the customer value proposition, including global product and design, customer experience, launching new products and…

The crazy world of crypto currencies and ICOs

I’m boarding a flight yesterday and murfing (mobile surfing).  Flicking between Facebook apps, twitter, bank account, BBC news and more.  Suddenly I spot a new ICO – Initial Coin Offering – for a new bank.  From Wikipedia: “An initial coin offering (ICO) is a means of crowdfunding the release of a new cryptocurrency. Generally, tokens for the new cryptocurrency are…

Will the last COBOL guy turn the banks’ lights out?

I regularly blog about the same subject, namely CHANGE YOUR CORE SYSTEMS.  Banks do a great job of not listening to me, but that’s because they’ve caught themselves in Catch 22: screwed if I change them and screwed if I don’t.  How did they get into this mess and how can they get out of…

A brand new Clearing Bank for Britain

I recently hosted Nick Ogden, the founder of WorldPay and serial entrepreneur, at our Nordic Finance Innovation meetings in Stockholm and Oslo.  Nick is now launching the first new UK clearing bank for over 250 years called ClearBank.  I’d heard a few rumblings about ClearBank, but hadn’t really go the message until I saw him…

Could banks be the consumers’ data champion

Someone made an interesting comment about Google this week: banks can attack Google’s soft underbelly. What? Google? Soft underbelly? And banks can attack it? You must be joking. The presenter (Conor McAleavey, Chief Innovatoin Officer with Leveris) went on to outline what he meant and, as he talked about it, I thought there may be…

Tencent WeChat and WeChat Pay

I’ve written a lot about Ant and Alibaba, but not so much Tencent, even though QQ social networking in China was a hot, hot topic a few years ago.  It was the first social platform to launch its own currency and, with 300 million users, was quite interesting.  Things have moved at a pace and…

Africa is leap-frogging the financial world with mobile

Expanding on yesterday’s discussion of how MNOs are sweeping up business for the underbanked and unbanked, Igor Pesin of Life.SREDA posted a lovely update giving even more detail.  Here is how he saw things … Fintech in Rwanda: the place where Telcos are surpassing Banks in the financial sector Telcos dominate in the financial sector…

Should I buy some bitcoin now?

I’m being asked this a lot as the value of bitcoin and other cryptocurrencies have increased ten-fold in the past few weeks.  Good for those who have some.  Bemusing for those who don’t.  There are a range of factors driving the rise in cryptocurrency prices, particularly the craze for Initial Coin Offering (ICOs).  An ICO…

Welcome to the Semantic Web

Last Friday, I presented a new theme around the Semantic Bank to the The Next Web audience. I also wrote a bit about it the other day here.  I thought I would expand a little more on the background to the Semantic Bank by talking in more depth about artificial intelligence, machine learning and deep learning, which…

This Town is coming like a Ghost Town

I grew up in an era of Ska music with the Specials, Madness and The Selector being regulars on the University circuit.  One song that brought back memories of this era played on the radio the other day: Ghost Town. The main line repeated throughout the song is This town … is coming like a…

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