Great article from Bloomberg Business Week about their #1 Customer Service Champion Provider: USAA. Here are a few selected pieces from the story: Since we first produced the list in 2007 with our research partner, J.D. Power & Associates, no other company has come close to achieving USAA's feat: a No. 1 or No. 2…
Interesting article in this week’s Marketing Magazine about mobile marketing. It tries to break open a few myths that even the delusional Finanser believed. Myth #1: Most people are using some sort of mobile internet device today 76% of UK mobile users aged over 16 don’t access the internet on their mobile. Only 10% access…
It's been a while since I did a numbers post on social media, but it's time for an update and there's a great supplement in this week’s Economist discussing all things social networking. It's well worth reading the whole 20-page report but, if you don’t have time, here are the stats (always useful). Social Audiences…
Everyone's getting real excited about Jack Dorsey, the co-founder of Twitter, and his new payments application for the iPhone called Square. If you haven't seen it, here it is: In a lengthy interview with Pymnts.com, Dorsey says: "We can provide a lot of things that I think have been missing in payments – specifically like…
I chaired a dinner last night on remittances and it was pretty interesting. The term ‘remittances’ is generally used to refer to foreign workers sending money home and represents major GDP for many countries. For example, Tonga’s remittances represent 40% of the country’s GDP, Samoa’s is 25%, Jamaica’s is over 20% and the Philippines 10%….
Just checked out Safaricom's results presentation for the first half-year 2009-2010, and found some interesting slides on M-PESA: Fascinating results … especially as Safaricom were not the instigators of M-PESA. At the start, they could not commit to a risky project of this nature with resources and so Vodafone brought in a…
After various predictions yesterday, including the return of Glass-Steagall and a Chinese bank buying an American or European one, today it’s the turn of technology. There are lots of questions about technology, such as: Will Google make us stupid? Will we live in the cloud or the desktop? Will social relations get better? Will the…
I was just writing a paragraph about mobile for a client's report, when I realised what I had written: This year has seen dramatic innovations in mobile usage, such as those of the Bank of America in the USA. According to Doug Brown, SVP at Bank of America responsible for their mobile banking channel, they…
