We’ve seen Microsoft absorb ChatGPT and the impact that has made on search. Google responded by integrating their Gemini AI into search. But search was just the start. AI is taking over every nook and cranny of the internet and life. A great example is how chatbots seem to have more empathy than human bots:…
Continuing Sophie Deen’s series around jobs of the future, we come to the Curator. I’ve talked about the Curator before – seven years ago in fact – and it’s a role that replaces the CIO. It is all about curating the multiverse of providers, platforms and possibilities in the ecosystem of the network we live…
I wrote in April about debanking my bank before they debanked me, which is a theme regularly popping up in UK media. The debanking process is where, without notice, a bank decides that your account is suspicious and blocks it for no apparent reason. You cannot get it reopened and often find it difficult to…
I’ve been surprised recently by non-stop news updates about how well Revolut is doing. From getting its UK banking license, which was suspect for a while, to achieving the milestone of 50 million customers, 2024 has been a pretty phenomenal year for the company. Then they announce next years plans which include AI-driven finance, super…
I wonder whether, tomorrow, we will find machines that advise us on our life decisions, our relationships and our thinking. It is obvious that AI machines will manage our health and deploy robotic healthcare services to ensure that we live our lives better, but what about what is inside our heart and mind? I used…
Last week, a report was released by the UK’s Parliamentary committee saying that the UK regulatory body for financial conduct – the FCA (Financial Conduct Authority) – is “incompetent at best, dishonest at worst” and that it has a “toxic culture”. This is based upon an investigation of the FCA which took almost three years…
This week’s main blog discussions include … When everything is digitised, what do humans do? I was recently asked: Where are the boundaries of digitalisation (are there any)? We all would have different answers to this one, but there are boundaries to digitalisation. The main boundary is where technology is replacing the human, rather than…
I got another good question in my banking session the other day: AI disruption will be transformational to banks revenue generation and cost optimisation. How do you see the people and organisational model of banks developing as they harness its benefits? This is a tough one, but the answer is clearly that everything that can…
