I’ve spent my life working with banks and technology firms, trying to align technology with business strategy and vice versa. And yet it was only yesterday that I realised that these two industries are ripping each other apart. The fact is that banking was managed in a risk averse way for centuries through diligent book-keeping…
I’ve spent my life working with banks and technology firms, trying to align technology with business strategy and vice versa. And yet it was only yesterday that I realised that these two industries are ripping each other apart. The fact is that banking was managed in a risk averse way for centuries through diligent book-keeping…
I just got a copy of the latest Pew Internet Project report which invited experts and other Internet stakeholders to offer their predictions on the future of mobile payments, and what people’s “wallets” might look like in 2020. Here’s a summary of what they found taken directly from the report, which you can download here (35…
I just got a copy of the latest Pew Internet Project report which invited experts and other Internet stakeholders to offer their predictions on the future of mobile payments, and what people’s “wallets” might look like in 2020. Here’s a summary of what they found taken directly from the report, which you can download here (35…
Apologies but it’s that time of year where my nerve endings jangle with tension as I get into another crappy debate about multichannel strategies. “We’ve got our contact centre, then there’s our internet banking division and now we have to integrate these mobile thingymyjigs. These channels are never-ending, wail, wail, sniff, sniff.” Don’t you guys…
Spent most of this week at a payments conference. The theme was relentlessly around mobile payments, as this area of the market has truly kicked off as a major focal point for banks, telecommunications firms, retailers and merchants. There was a particularly interesting debate about contactless payments, as this is also something that is being…
I’ve written a few bits about Bitcoin but it still confuses folks, as was clear from the debate we had about it at the Financial Services Club the other night. Donald Norman, co-founder of the Bitcoin Consultancy, presented the latest state of play in the currency … … and it led to one of the liveliest…
Biometrics isn’t discussed that much at banking conferences these days. Most of the time, when I raise the topic, there’s a groan from the banking audience. “Oh, been there, done that.” The usual view is that biometrics doesn’t work. It’s too flakey. Too many false positives and false negatives, as in it doesn’t read the…
