Having made the claim many times that banks are not great at multichannel but excel in a single channel, I got into an interesting debate last night with the CEO of one UK bank. He was asking whether branch-based banking had a future. I said branches have a limited future, with the megastore branch being…
I often use two discussion points by way of background when talking about the future. The first is that kids will show you the way, because children are rushing towards the future whilst most adults are rushing away from it. Children at 9 and three-quarters and 12 and half, whilst adults are celebrating their 31st…
Flying around all the time, you sometimes forget to absorb the ads around you. There’s one particular ad I’ve spotted for some time now, but only today got around to investigating. It’s HSBC’s latest campaign. Moving on from the world’s local bank, they’re now heavily into the future. That’s my space (not myspace). In fact,…
Flying around all the time, you sometimes forget to absorb the ads around you. There’s one particular ad I’ve spotted for some time now, but only today got around to investigating. It’s HSBC’s latest campaign. Moving on from the world’s local bank, they’re now heavily into the future. That’s my space (not myspace). In fact,…
I’ve spent my life working with banks and technology firms, trying to align technology with business strategy and vice versa. And yet it was only yesterday that I realised that these two industries are ripping each other apart. The fact is that banking was managed in a risk averse way for centuries through diligent book-keeping…
I’ve spent my life working with banks and technology firms, trying to align technology with business strategy and vice versa. And yet it was only yesterday that I realised that these two industries are ripping each other apart. The fact is that banking was managed in a risk averse way for centuries through diligent book-keeping…
I just got a copy of the latest Pew Internet Project report which invited experts and other Internet stakeholders to offer their predictions on the future of mobile payments, and what people’s “wallets” might look like in 2020. Here’s a summary of what they found taken directly from the report, which you can download here (35…
I just got a copy of the latest Pew Internet Project report which invited experts and other Internet stakeholders to offer their predictions on the future of mobile payments, and what people’s “wallets” might look like in 2020. Here’s a summary of what they found taken directly from the report, which you can download here (35…
Apologies but it’s that time of year where my nerve endings jangle with tension as I get into another crappy debate about multichannel strategies. “We’ve got our contact centre, then there’s our internet banking division and now we have to integrate these mobile thingymyjigs. These channels are never-ending, wail, wail, sniff, sniff.” Don’t you guys…
