Has Apple won the Wallet Wars?
Back in 2012 I argued that there would soon be mobile wallet wars. In 2014, I speculated that there would be mobile wallet wars but that it was early days. In 2020, I still noted that mobile wallets were pretty awful. Today, it is clear that the mobile wallet is the core of the customer relationship and competitive…
Is it debanking or derisking?
I wrote in April about debanking my bank before they debanked me, which is a theme regularly popping up in UK media. The debanking process is where, without notice, a bank decides that your account is suspicious and blocks it for no apparent reason. You cannot get it reopened and often find it difficult to…
What is the secret sauce of #Revolut’s success?
I’ve been surprised recently by non-stop news updates about how well Revolut is doing. From getting its UK banking license, which was suspect for a while, to achieving the milestone of 50 million customers, 2024 has been a pretty phenomenal year for the company. Then they announce next years plans which include AI-driven finance, super…
Regulate the regulator
Last week, a report was released by the UK’s Parliamentary committee saying that the UK regulatory body for financial conduct – the FCA (Financial Conduct Authority) – is “incompetent at best, dishonest at worst” and that it has a “toxic culture”. This is based upon an investigation of the FCA which took almost three years…
Focus on things machines CANNOT create
I got another good question in my banking session the other day: AI disruption will be transformational to banks revenue generation and cost optimisation. How do you see the people and organisational model of banks developing as they harness its benefits? This is a tough one, but the answer is clearly that everything that can…
Hey! You! Get onto my cloud …
Fifteen years ago, I did a major survey into the use of cloud computing in financial services. Bear in mind this was really early days, and the results were quite nebulous. The main headline was that cloud computing needs better definition to succeed: The research report, which encompasses the views of over 230 financial professionals…
One Fed’s view of how AI will impact finance
I was interested in this speech given the other day by Patrick T. Harker, President and Chief Executive Officer of the Philadelphia Federal Reserve Bank, because its title was: Fintech, AI, and the Changing Financial Landscape The speech is broad, and focuses upon the risks of artificial intelligence (AI) and machine learning (ML) to the financial…
How AI can transform the finance function
Last week, McKinsey released their latest podcast and the title caught my eye: Transforming to an AI-powered finance function It’s a really interesting chat between OpenAI CFO Sarah Friar and McKinsey senior partner Lareina Yee on the podcast At the Edge. Listening to it (and there’s also a transcript), here are a few highlights of Sarah’s thoughts,…
What does Trump’s victory mean for banks, tech, fintech and the future?
Unsurprisingly, after a major election that will influence the Western world, the election of Donald Trump resulted in a flood of PR releases and contacts to tell me how this will influence the economy, Europe and the world. Some even got more specific, talking about how it will change fintech and cryptocurrencies. Let’s take a…