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Nov 12, 2007

Forget branch transformation – spend a few dollars on people

So this week I’m in Las Vegas, land of Elvis Presley impersonators. Funnily enough, it’s a line I use in many presentations. What line you ask? Well, it kinda goes: "Hi, I’m Chris Skinner. I’m not an analyst as analysts tend to talk in numbers. By way of example, there are 39,000 Elvis Presley…

Nov 12, 2007

Forget branch transformation – spend a few dollars on people

Nov 12, 2007

Google Maps Mash-Up

When I first saw Google Maps I thought at the time this would be a good thing for me and my kids to discuss the news, where everything was and what is going on where. What is happening now is to cut me out of the process – even my kids can now instantly see…

Nov 12, 2007

Google Maps Mash-Up

Nov 8, 2007

Risk: Business Enabler or Idea Crusher?

Another subject that regularly crops up in my blog is whether banks can be innovative when they are risk averse. My contention is that banks never lead, they only follow. As a result, they never innovate because they never create anything. Now I know some banks do generate new ideas, but it is fairly true…

Nov 8, 2007

financial brand award

Nov 8, 2007

financial brand award

Nov 8, 2007

financial brand award

Nov 8, 2007

LSE’s systems stretched to breaking point

Share trading on the LSE apparently went wacky today with the wrong prices appearing and showing data higher on the day when today’s session has been lower. Maybe it’s related to the new systems, MiFID, algo’s and hedge funds … or maybe it’s because banks were coming under pressure from the credit crunch once again,…

Nov 7, 2007

No-one trusts their bank and no bank trusts us

Building on yesterday’s theme around identity, banks have a major dilemma (as do all financial firms) and it’s all to do with trust. Banks trade on trust and yet how far can we trust them and how far can they trust us? Banks don’t trust customers because customers may be fraudsters and it’s hard to…