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Forbes reports today that India’s competitive advantage for offshore services is disappearing fast as wage demands mean that services are now 66% cheaper for US and European firms in India, compared with 84% a few years ago.  As wage demands increase, it can only be a matter of time they say, where it will cost…

An interesting little survey came out this month, looking at the fact that banks do not cross-sell effectively through their call centres. The truth is that most banks do not cross-sell effectively full stop.  I have had the pitch from the teller in the branch who asks me whether I would be interested in a…

An interesting little survey came out this month, looking at the fact that banks do not cross-sell effectively through their call centres. The truth is that most banks do not cross-sell effectively full stop.  I have had the pitch from the teller in the branch who asks me whether I would be interested in a…

I mentioned the other day that Middle Eastern banks were upgrading core systems in six months whilst, in the UK, the last major upgrade I’ve been aware of is that of the retail bank, Abbey.  Abbey are changing core systems to implement those consistent with their Spanish owners, Grupo Santander, who bought Abbey in 2004….

Seeing this story about the impact that MarkitBOAT is having upon traditional data reporting, I received a heads-up from Chi-x, the alternative exchange launched by Instinet in April last year, that they traded 7% of equity volumes of the LSE yesterday.  Q4 trading stats show that Chi-x’s number of trades were 2,401,856, up 121%; share…

Seeing this story about the impact that MarkitBOAT is having upon traditional data reporting, I received a heads-up from Chi-x, the alternative exchange launched by Instinet in April last year, that they traded 7% of equity volumes of the LSE yesterday.  Q4 trading stats show that Chi-x’s number of trades were 2,401,856, up 121%; share…

Just found this website for a soon to be launched integrated mobile-internet service called Ribbit.   It’s a method of having your mobile leave messages that are transcribed and stored on the internet for you to access anywhere and return call using Skype or whatever.  The video is particularly worth watching from the home page…

Just found this website for a soon to be launched integrated mobile-internet service called Ribbit.   It’s a method of having your mobile leave messages that are transcribed and stored on the internet for you to access anywhere and return call using Skype or whatever.  The video is particularly worth watching from the home page…

Just found this website for a soon to be launched integrated mobile-internet service called Ribbit.   It’s a method of having your mobile leave messages that are transcribed and stored on the internet for you to access anywhere and return call using Skype or whatever.  The video is particularly worth watching from the home page…

Just as Apple make their money out of being consumer friendly, Microsoft make theirs by being business friendly.  This is why it intrigues me that they are trying to buy Yahoo! to compete with Google.  This is a consumer-focused play and the New York Times thinks it is completely the wrong strategy.  Randall Stross of…