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As I wrote the last two blogs about ‘average being good enough’ and large global banks , I realised that there was a link between the two.The link is that HSBC, Citi, Deutsche and more, are all aiming to provide a single, global platform – One Bank – with consistent, global delivery to all bank,…

We had a huge bust-up last night, when my banking colleague and I were discussing customer service. Over dinner we were all recounting stories of good and bad customer services, and boy did we have a few humdingers. The change of address where the telecoms firm didn’t do the switchover on the day you requested,…

We had a huge bust-up last night, when my banking colleague and I were discussing customer service. Over dinner we were all recounting stories of good and bad customer services, and boy did we have a few humdingers. The change of address where the telecoms firm didn’t do the switchover on the day you requested,…

Just found a great new little blog called "How to beat up anything". It just shows how nutty folks are to come up with such a site. They even have a guide as to How To Beat Up an Apple-Throwing Tree From The Film "The Wizard of Oz." Nuts! However, as I read the ideas…

Nothing to do with banking, but this phone call between Sarah Palin and Neecolas Sarkozee is very funny. Not for Sarah Palin however.

After talking about the £5.8 billion (near $10 billion) that the Sovereign Wealth Funds of Qatar and Abu Dhabi gave to Barclays in return for a 30% stake in the Bank, which is by no means a done deal by the way, I wondered what else they could have done with the money. And the…

After having every little rugrat in the neighbourhood banging on the front door shouting "trick or treat", I gave their mums and dads a copy of this cartoon from Pugh: That soon got rid of them.

Just noticed this trailer for The International, a movie that is to be released in February 2009 starring Clive Owen and Naomi Watts. The story, courtesy of the Internet Movie Database, goes: "An obsessive Interpol agent (Clive Owen) who spearheads an investigation into one of the world’s most high-profile and powerful banking institutions in an…

Just noticed this trailer for The International, a movie that is to be released in February 2009 starring Clive Owen and Naomi Watts. The story, courtesy of the Internet Movie Database, goes: "An obsessive Interpol agent (Clive Owen) who spearheads an investigation into one of the world’s most high-profile and powerful banking institutions in an…

Just noticed this trailer for The International, a movie that is to be released in February 2009 starring Clive Owen and Naomi Watts. The story, courtesy of the Internet Movie Database, goes: "An obsessive Interpol agent (Clive Owen) who spearheads an investigation into one of the world’s most high-profile and powerful banking institutions in an…