Technology

Last year, I got into a long debate about investments in branches versus alternative channels, so I thought I would get into that debate again a year on … but with a twist.Today, if a bank does not have IP networking as the core wiring for the organisation, then they will miss a trick because…

Whilst several banks have been hit and buffered by the storms of the credit crisis, with a few sinking with loss of jobs, there are one or two banks that have been sailing through this storm with determination and focus. A few were derided when the storm set in, such as Citi who I mentioned…

Whilst several banks have been hit and buffered by the storms of the credit crisis, with a few sinking with loss of jobs, there are one or two banks that have been sailing through this storm with determination and focus. A few were derided when the storm set in, such as Citi who I mentioned…

In a post reminiscent of something I wrote a few months ago, the BBC reports today that "supermarkets could be asked to take people’s fingerprints as part of the government’s identity card scheme." Watch that space.

This week, there are quite a few folks in Prague at a conference on payments in Central & Eastern Europe including myself. Lots of local banks presenting as well as regionally focused transaction providers, such as ING, Raiffiessen and Deutsche. What struck me as these discussions developed, is that quite of a few of the…

This week, there are quite a few folks in Prague at a conference on payments in Central & Eastern Europe including myself. Lots of local banks presenting as well as regionally focused transaction providers, such as ING, Raiffiessen and Deutsche. What struck me as these discussions developed, is that quite of a few of the…

We wake up today to find that Barack Obama has been duly crowned Prince, sorry, elected as the next President of America. Whatever your view of that result, the fact is that it brings a sense of ‘hope over fear’ to America, and the world. What this means long-term will be interesting, but for the…

I was delighted to host Wells Fargo at the Financial Services Club last night. Wells gave an update on their Web 2.0 strategies, which are far and away ahead of most other banks in Europe. This was corroborated by the bankers attending, who said to me afterwards that they were stunned by just how leading edge some…

I was delighted to host Wells Fargo at the Financial Services Club last night. Wells gave an update on their Web 2.0 strategies, which are far and away ahead of most other banks in Europe. This was corroborated by the bankers attending, who said to me afterwards that they were stunned by just how leading edge some…

Dick Stroud, an expert on using interactive channels to communicate with the over-50s market, posted a blog on his website yesterday that includes a link to his presentation on the subject. The presentation is fascinating as it shows the major growing group of users of social networks are oldies, except what do we mean by…