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How to break trust with social media

I'm going to post a bunch of stuff about our recent meeting discussing how banks could use social networks and social media soon, but then saw that Karl Flinders, a guest of the Club, beat me to it.  Writing for Computer Weekly, Karl posted a nice little note entitled: "The truth about banks, Facebook and…

How to break trust with social media

I'm going to post a bunch of stuff about our recent meeting discussing how banks could use social networks and social media soon, but then saw that Karl Flinders, a guest of the Club, beat me to it.  Writing for Computer Weekly, Karl posted a nice little note entitled: "The truth about banks, Facebook and…

Amazing survey result

I just completed a brief online survey about the financial crisis.  The question was: "What do you believe to be the most challenging factor facing (the financial) industry over the next five years?"  Here's the current result: 30% … winning back the public trust, after losing billions in people's savings 27% … staying ahead in…

Amazing survey result

I just completed a brief online survey about the financial crisis.  The question was: "What do you believe to be the most challenging factor facing (the financial) industry over the next five years?"  Here's the current result: 30% … winning back the public trust, after losing billions in people's savings 27% … staying ahead in…

What was it Reagan said?

Ronald Reagan is widely quoted as saying: “There are three kinds of people in the world – those who make it happen, those who watch it happen, and those who wonder what happened”Ronald Reagan, 1911-2004 I have a new variation of this theme however. "There are three kinds of people who use technology – those…

Big Ben

The Mobile Financial Present

Yesterday, I presented the second in a series of webinars focusing upon Global Bank Trends. The first presentation looked at these trends generally.  You can watch and hear the hour-long webinar by clicking here or view and download the presentation: The second presentation focused upon trends in mobile financial services, and covers key developments in…

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The Mobile Financial Future

There are loads of discussions about mobile financial services right now, not least at the Financial Services Club. For example, I recently received this presentation from Len Pienaar, CEO for First National Bank’s (FNB) mobile solutions in South Africa: Add this to the many other mobile financial stories and case studies reported already: ABSA (Mobile…

RBS mobile

The Mobile Financial Future

There are loads of discussions about mobile financial services right now, not least at the Financial Services Club. For example, I recently received this presentation from Len Pienaar, CEO for First National Bank’s (FNB) mobile solutions in South Africa: Add this to the many other mobile financial stories and case studies reported already: ABSA (Mobile…

RBS mobile

The Mobile Financial Future

There are loads of discussions about mobile financial services right now, not least at the Financial Services Club. For example, I recently received this presentation from Len Pienaar, CEO for First National Bank’s (FNB) mobile solutions in South Africa: Add this to the many other mobile financial stories and case studies reported already: ABSA (Mobile…

RBS mobile

Social media has changed society

I recently posted about how social media is changing our world, and Bill Jones commented: "The question is whether they change behaviour temporarily or permanently. The evidence is that behaviour (individual or group) is changed temporarily." Well, here's some evidence that it is changing permanently. The Iranian elections are taking place today and CNN ran…

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