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The future of payments and technology

Andrew Vorster, Vice President of R&D and Adam Banks, Chief Technology Officer for Visa Europe delivered a fascinating double act at the Financial Services Club the other night. The theme of the presentation was: the future of payments and technology, and covered seven key trends that Andrew and Adam have identified that will disrupt payments:…

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What really happened when the RBS payment system failed

At the start of this week, we had a discussion at the Financial Services Club about the issues at the Royal Bank of Scotland (RBS) over the summer when their payments systems failed. It was a major failure that garnered headlines worldwide, with many banks saying: “there, but for the grace of God, go I”. Why…

A truly social bank advisor is the key

This week has been fascinating with lots of discussions about branch versus no branch and financial advisor versus product seller. I was going to leave it at that, but feel one final blog post worthy of discussion and this is about the role of social media. We all talk about Facebook and Twitter in the…

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The future of the cash machine

I’ve blogged about the cash machine of the future before, with BBVA coming up with the idea of side-facing screens. Very nice too. Recently I saw some other variations of the cash machine, such as the new video ATMs being rolled out by banks such as Dollar Bank in America. And I thought ATM stood…

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NFC: No Flippin’ Chance (or why contactless is a dead tech)

The world is a wonderful place, as times shift fast and things turn faster than an egg on a timer. Just as you get used to one technology, another comes along and turns things on its head. What technology do we mean? NFC. Near Field Communication. No Flippin' Chance. The more I think about NFC, the…

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You should take Bitcoin seriously

I realised that it was over ten years ago when I started banging on about mobile payments and tablet computing.  It struck me particularly when I revived this video that I made back in 2000. From Chris Skinner's videos on Vimeo Some would say that video was / is visionary.  I would say that it was just ahead…

British Airways

The future of the payments terminal

I’m speaking at a conference on the future of payments today for one of the world’s largest suppliers of payments terminals. They asked me my views on the future of the point-of-sale, and I said that it would disappear. Not a good position to take when you’re the keynote speaker at a conference for a…

The future bank will be like Siri

I spent a day strategising with one of the Middle Eastern banks about the launch of a direct bank service.  One of the key questions they asked me is: do we organise the back office in the same way as our contact centre and internet bank service? The easy answer would be yes, but that…

So how should a bank protect itself from hacktivists and cybercrime?

The real challenge for the banking system is how to protect their firewalls from attack by hacktivists, goverworms and cybercriminals and, conversely, how to deliver easy access to online banking for their clients and customers. It’s a real dilemma. On the one hand, everyone wants mobile access to his or her account balances and to…

Cyberwars: a far bigger threat than hacktivists

Whilst consumers are electing the next major political leader via crowdsourced populism, governments and companies begin developing cyberarms. This cyberwarfare is already rife, with a host of malware targeting middle eastern nations (see end of blog entry). What is obvious from these developments is that cyberattacks are the new form of warfare that evades direct…

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