Technology

Talking of no-one giving a jot about customer service in banking, there is a subtle nuance here which I thought someone might have spotted or commented upon but … The nuance is that any organisation that takes friction out of the transaction process has the potential to change banking considerably. There are several examples of…

Building upon the theme that you cannot have privacy, even if you are a cybercriminal or cybersecurity expert, you cannot have privacy if you are a social media aficionado. And no greater illustration of the social media aficionado is there than Mark Zuckerburg, uberfacebook leader of the world. A man with over a billion followers, and…

Growing up in 21st century is wondrous, amazing and fun. You can connect to everyone on the planet. You can find friends from Tokyo to Timbuktu. You can catch an airplane like your dad caught a bus. You can pay carry a roomful of music around in your pocket and watch movies through the air….

Growing up in 21st century is wondrous, amazing and fun. You can connect to everyone on the planet. You can find friends from Tokyo to Timbuktu. You can catch an airplane like your dad caught a bus. You can pay carry a roomful of music around in your pocket and watch movies through the air….

I’ve blogged and presented about this subject many times before, so rather than repeating all that, here’s a summation with a new twist. Money is meaningless because we no longer deal in money. When we use the word money, most of us would envisage some brand new shiny, crisp notes coming out of a cash machine,…

One of the panellists at this week’s conference said that he employed twenty people whose sole duty was to find a way to destroy the business. I liked the idea of that.  It is a strong and emotive statement.  But what did he mean? “I employ twenty people in my innovation department who purely look…

One of the panellists at this week’s conference said that he employed twenty people whose sole duty was to find a way to destroy the business. I liked the idea of that.  It is a strong and emotive statement.  But what did he mean? “I employ twenty people in my innovation department who purely look…

Just been talking about innovation with a bunch of folks and found myself getting more and more wound up about the way people bandy the word around without knowing its meaning. It’s not that I’m some pedant or radical who believes that every word has to be used in context correctly, but more to do…