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Which big banks are most digitally ready?

I shared this list of banks that are supposedly the most digital of the large players on twitter the other day: Banco Santander Bank of America Barclays BBVA BNP Paribas Citi DBS Bank Deutsche Bank HSBC JP Morgan Chase RBS Société Générale UniCredit Wells Fargo People came at me, stating that it was a biased…

The stepladder of inclusion

A last post about financial inclusion and banking. I pondered the thought of how people who get inclusion will gradually rise and upscale to full service banking. I see it almost as a ladder of steps from exclusion to banked as follows: Step One: Financially Excluded (Hawala) These are people who have no access to…

9 out of 10 blockchain trials go nowhere

I just read an interesting new report from Deloitte about blockchain. They tracked the history of 86,034 blockchain projects hosted on GitHub since 2009 to pull out “key lessons” on where the blockchain industry is going and its long-term prospects. Here are some of the highlights: More than 26,000 blockchain projects were started in 2016,…

Who are the hottest FinTech firms and Influencers around the world?

I was sent a nice list of the Top 50 FinTech firms selected by Forbes. They introduce it as follows: Worldwide, $27.4 billion poured into fintech startups in 2017, Accenture reports, up 18% from 2016. With so much in play, it’s not surprising that 22 companies are new on this, the third edition of our list….

Most companies are unprepared for a cyberattack

I was looking around at what’s new online, and just discovered the Hiscox 2018 Cyber Readiness Report. This is the second Hiscox Cyber Readiness Report, conducted by Forrester Consulting, and puts the spotlight not only on the financial consequences of individual cyber breaches but also on the enormous cost in terms of investment made to…

Who has the most valuable bank brand?

I just got The Banker magazine’s February issue discussing the top banking brands of the world. Timely, as I have been talking about trust and brands this week. In particular, I guess I was surprised the Chinese banks are the strongest brands across the board in 2018, with the top 10 names being:    …

#GAFA, #BAT and #BBVA

I spotted two stories about BBVA that appeared yesterday. The first was in the Financial Times with BBVA Chairman Francisco Gonzalez asking the G20 to take action against the big internet firms, saying “authorities [need] to bring order to this massive change” that could “pose risks to financial stability”. He warns that groups such as…

Tencent’s WeChat Pay is AliPay’s major rival

I’ve written a lot about Ant Financial – they’re a 30,000 word case study in my new book – mainly because they are the first payments platform to focus upon global reach for financial inclusion. That is not to say that I am ignoring the other platforms: PayPal, Stripe, PayTM and such like. In fact,…

Even with a bribe, no one switches their bank account

I was intrigued to see the latest account switching numbers for the UK. Switching has been a focus of the Competition & Markets Authority, regulators, government and more, and yet promoting people to switch is not working. According to the latest stats, there are around 70 million deposit accounts across the UK, with the average citizen…

Half of banks’ customers don’t trust them

I was reflecting on this year’s Edelman Trust Monitor, a global survey of trust amongst consumers that has been running for 18 years. This year’s results prove fascinating, as there has been a slump in confidence in the media over the past year, due to fake news. However, the part that stood out for me…

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