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Numbers

The True Story of Debt in the UK

Want to know the true story of debt in the UK?  Well, here's a few stats and facts: Just to emphasise a few of these numbers: Total personal debt in the UK is running at £1.45 trillion (that's £1,454,000,000,000)  Individuals owe more in personal debt than the country's annual output As a country we owe…

Why mobile is critical to the future bank

It’s the GSMA Mobile World Congress (MWC) in Barcelona this week. It’s a big deal as the mobile operators and manufacturers announce their major news items for the year, such as Microsoft acquiring Nokia. That’s why Steve Ballmer is down there doing a keynote today along with Dick Costolo, CEO of Twitter. There’s Eric Schmidt,…

Barclays: Banks Behaving Badly

I got a note today regarding the fact that the Head of Barclays Global Retail Division, Antony Jenkins, appeared on BBC Radio’s Today program this morning saying that the level of consumer complaints to banks in general, and to Barclays specifically, is “not acceptable”. The Financial Ombudsman Service said it received and upheld more complaints…

The biggest banks by assets

Here is the City has done a nice job of crunching some data to come up with a list of the biggest banks in the world by assets under management as at 31st October 2010. BNP Paribas $3.12 trillion in assets (+34.47%)* HSBC $2.74 trillion (+12.46%) Barclays $2.71 trillion (+37.03%) Royal Bank of Scotland $2.707…

Mobile Money: the Samee and Dave Show

Another great evening at the FSClub last week with the Samee and Dave show. OK, it’s not a double-act although I’m trying hard to make them into one, with Samee the straight guy and Dave the fungi obviously. Samee Zafar and David Birch are both great speakers about payments and, in particular, mobile payments. As…

Providers

Britain’s Best Bank 2010: HSBC

OK, so it's not scientific, but I've been looking at the UK's banks from four dimensions this week: Customers Employees Investors Regulators To the best of my databank's knowledge, the attributes and reviews are pretty accurate and have turned up some surprising results.  For example, who would have thought that the UK's most stable bank…

Final Result

Britain’s Best and Worst Banks for Regulators

This week is dedicated to assessing the UK's best and worst banks from four dimensions: Customers Employees Investors Regulators Having looked at the banks from the customers’ perspective on Monday, employees on Tuesday and investors on Wednesday, today it’s the turn of the regulator. Now the regulators have been in a frenzy of self-analysis and…

Capital Ratio

Britain’s Best and Worst Banks for Investors

This week is dedicated to assessing the UK's best and worst banks from four dimensions: Customers Employees Investors Regulators Having looked at the banks from the customers’ perspective on Monday and employees on Tuesday, today it’s the turn of the investment community’s view. Now then, you could say that this one’s easy: Barclays and HSBC…

Banker Magazine Analysis

Britain’s Best and Worst Banks for Employees

This week is dedicated to assessing the UK's best and worst banks from four dimensions: Customers Employees Investors Regulators Having looked at the banks from the customers’ perspective yesterday, this second part looks at the views of employees. This view is actually darned hard to find out. Although there are 400,000 staff working for banks…

LinkedIn

Britain’s Best and Worst Banks for Customers

I blogged about Santander last week and embedded the survey results on service, which actually warrant a blog entry in their own right, so here it is. Now I love customer surveys of views on banks, but they are published too far and few between and often with poor density, so it was an unexpected…

UK Customer Service

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