I now think I am a good friend of Pablo García Arabéhéty, CGAP’s Regional Representative for Latin America and the Caribbean. This is, in part, because he’s contributed one of the key pieces I’m using in my new book Digital Human (due for release next Spring), and partly because we met at the CIAB conference last week,…
I’ve been spending a lot of time travelling around the LatAm markets over the past few years. In fact, I was just at the CIAB FELBAN FIBA conference in Miami that covers this geography and this year saw many firms from Nicaragua to Honduras to Costa Rica attend. But the major markets are the competition between…
For the second time in the last decade, I have been invited as a Contributing Subject Matter Expert to join in research by the World Economic Forum about how technology is changing banking. These are heavyweight projects involving years of research and hundreds of people. Therefore, I take the content seriously. Here is the latest…
I received an email the other day pointing my attention to a report from the Center for Financial Inclusion at Accion (CFI), a think tank that engages and challenges the industry to better serve, protect and empower for financial inclusion. I had not heard of CFI before, but their website and content is interesting, especially their new…
Just found an interesting document from Harvard Business Review with the title: How financial services views the digital agenda. It is the result of research conducted by the Harvard Business Review with the Genpact Research Institute, looking at the impact of digitalisation in finance, and confirms something I have been saying for years. A majority…
I spend a lot of time talking with my friends in Turkey, particularly since the big change in climate after the protests last year. Nevertheless, from a financial markets point of view, it’s a fascinating place. One of the first to be contactless and, more recently, one of the first to offer social retail banking….
I’ve written a column for The Banker magazine for the last 15 years and, during that time, have collected their special July edition each year. Every July The Banker publishes their analysis of the Top 1000 banks in the world. In the 1990s, the top 10 were mainly Japanese; in the 2000s, American; and today, Chinese. This…
The British Bankers’ Association released their The Way We Bank annual report last Thursday. It was interesting. Here are the key highlights: Over the past five years customers’ activity on banking apps rocketed by 354%, with apps now an increasingly popular way to access current accounts rising from 21% of access in 2012 to 61%…
