Future

Dec 7, 2009

Part Three – Real-time risks and opportunities

In the final part of this discussion of risks and opportunities in CEE, I was asked to give a view (see if you can spot me). So here’s my brief summary: What are the risks for the next year or two? First, we are still in the middle of what I call the internet,…

Dec 3, 2009

Part One – Future Risks and Opportunities: CEE

We had our final meeting of the year for the Financial Services Club in Central & Eastern Europe (FSClub CEE) this week, with an excellent panel discussion about the risks and opportunities across the region looking forward. This is almost a bookend to our opening FSClub CEE discussion of whether there was a credit crisis…

Dec 3, 2009

Part One – Future Risks and Opportunities: CEE

Dec 1, 2009

Who’s afraid of Tesco Bank?

Just back from Athens at a conference on retail banking with the star attraction being yours truly … well, I thought I was the star attraction until the post-lunch heavyweight speaker Sir Terry Leahy, Chief Executive of Tesco, turned up … I remember hearing Tim Mason, Tesco's Marketing Director, back in 1997 talking about internet…

Nov 30, 2009

Fragmenting the banking structure

Most banks have evolved from days of branches and large offices, to banks with multiple channels of distribution and extensive technology backbones. The issue banks have with this structure is that the technology backbone is broken. This is well illustrated by a comment from one payments manager who said to me that he gets his…

Nov 30, 2009

We don’t need your customer service

For a while now Monitise, the mobile payments processing firm, has been researching views on the future of banking with the Future Foundation, part of Experian. Their objective is to find out how our relationship with money is changing and to understand how the culture of money will develop over the next few years. The…

Nov 30, 2009

We don’t need your customer service

Nov 30, 2009

We don’t need your customer service

Nov 25, 2009

Zombie money in a chainsaw hell

I recently discovered that friends were killing me. Literally ripping me to shreds with a chainsaw. And it hurt. After all, I am meant to be the Zombie Priest in the Church of Goth, and no-one had beaten me before. And where did that chainsaw come from? I was mad. In fact, I was steaming….