Fintech

I posted a joke the other day. The joke was that we had not ordered anything online yesterday, and our usual delivery guy called by today to check we were OK. The joke made me realise something. The realisation is that we really have pivoted from a world of stores and streets to a world…

FinTech is reaching parts of the planet that could never be reached before. Actually, it’s not FinTech. It’s the network. By way of example, way back in 1995, I was asked if I seriously thought someone could make a payment from the top of Mount Everest? I said yes, and they did in 2013. Since…

Very interesting article on AltFi about FinTech unicorns tripling in value this year. Here’s a few selected lines: In the first quarter of 2021 alone, UK fintechs raised more than $2.9bn in funding, an increase of 331 per cent on the same period in the year before … in June 2020, Checkout.com became one of the first fintechs…

The balance between regulation and innovation. On the one hand, a country wants start-ups to start up in their country; on the other hand, when dealing with financial services, you have to ensure that it is done in a way that protects citizens and society. That’s a delicate balance, as I’ve blogged about a lot…

I’m starting to worry about FinTech as they seem to have fallen foul of regulatory compliance and, as a consequence, customer trust. The biggest challenge for a challenger is to keep customer trust AND regulatory compliance. This is what we are seeing having consequences today. The fact I’m starting to worry about FinTech, as an…

Building on yesterday’s blog where I mentioned Monzo’s issues of client onboarding, I mentioned that, for the past few months, I’ve noticed many tweets from Monzo customers about accounts being closed suddenly, with no explanation. Each time, I’ve shared the information and copied Monzo and asked them to explain. Hey Chris 👋 Thanks for expressing…

It’s a bank holiday weekend, and I would normally switch off. But no. Like so many of us, I’m still watching the news, keeping up-to-speed on twitter and facebook, scanning my emails and getting links. One link led me to a documentary on YouTube. It hooked me because someone mentioned that a 70-year old Grandma…

I just rang my pension fund. I realised that I’ve paid £1000’s into the fund, but hadn’t had a statement recently. I also realised I couldn’t login online, as I’d forgotten the details. Once someone picked up the phone, which took a while, they took me through the security sign-in. Name, age, address, etc. The…

Following on from why startups will fail if they compete head-to-head with a bank, I got this headline the other day saying that smaller banks have the happiest customers. The latest analysis of feedback and complaints data conducted by consumer website Fairer Finance shows that big brands such as Halifax, Nationwide, HSBC and NatWest have struggled…