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Fintech

Should we be calmer about #Klarna?

Back in 2015, I interviewed Nikolas Adalberth, a co-founder of Swedish FinTech unicorn Klarna. Little did I know back then that they would be of the biggest stars of FinTech and the creators of BNPL, the Buy Now Pay Later, revolution Is it a revolution? Not really. It’s just another form of credit, but people like…

The pandemic has changed customer behaviours forever

If you didn’t read my blog last week asking whether the pandemic had transformed banking to be digital forever (answer: no), what is obvious is that the pandemic has changed consumer behaviours forever. This was brought home to me when reading the Forbes-Ipsos survey of American consumers views of digital banking. The survey took place in…

The Next Big Thing: Green Digital Finance

My newest book comes out in June. The theme is the integration of finance, technology and ESG. It’s a subject that has been in the ascendancy for years, but became in vogue in the late 2010s. Now it is a thing. I worry some will therefore think I only came to think about it in…

How the EU banned bitcoin … and then didn’t

I’m not sure if anyone noticed but yesterday was the day that Europe voted not to ban bitcoin. It’s been bubbling for a while, as the EU developed a new Markets in Crypto Assets (MiCA) framework to protect EU citizens who invest in such assets. In many ways, it’s a good thing as, once a…

Dumbing down tokenisation

This BBC article … The remarkable items that have been used as currency … got me thinking about tokenisation. The article discusses the use of shells, specifically the seasnail shell called a cowrie, and how it became a global currency by around 1200BC. Although the cowrie is mainly found in the Indian and Pacific Oceans,…

Start with the way people behave, not how you design

Thinking about process redesign, I remember when the ATM was invented. I wasn’t there – I’m not that old – but I remember reading about the great debate they had as banks didn’t believe people would be able to remember a PIN. The BBC reports that “Mr. Shepherd-Barron came up with the idea when he realized…

The role of an infomediary

Years ago, I was writing about the role of an infomediary. The idea was that there should be a broker between customer’s data and their service providers. Unfortunately, that role has become four companies for those in the Americas and two for those in Asia: Amazon, Facebook (Meta), Google (Alphabet), Twitter (Block), Tencent and Alibaba….

Money is the centre of control

So I blog about money laundering and state versus individual, and find two interesting threads that relate to both. First, if you’re a libertarian then think again. The state is going to crackdown. From ZDNet: Cybercriminals managed to launder at least $8.6 billion worth of cryptocurrency in 2021, according to a new report from blockchain…

Should you have ‘bank’ in your brand?

The Financial Brand published an interesting piece challenging the use of the word bank in a brand. It got me thinking, and agreeing with their summation, which is yes. Sure, you can have Chime, Chase, Citizens and Truist, but is that the right thing. In fact, on the last point, the use of the word…

What do banks need to do to deal with FinTech?

I picked up an article talking about 16 Ways Banks Will Need To Change To Survive Advances In Fintech in Forbes. It’s a survey of an expert panel that cites that banks must do the following action points: Become Nimble And Decentralized Incentivize Culture Change Combine Security With Blockchain Technology Lean Into People-Centric Customer Service Provide…

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