Blog Index

Our biggest stories of the past week are … 61% of US internet users bank online Pew Research is always producing interesting reports, but this one specifically caught my attention this week: 51% of US adults bank online. Over half of Americans are banking online or, if you translate that into those who use the…

Our biggest stories of the past week are … You bunch of losers Blah, blah, blah goes the talking head on the news. Banks … bad … money … sell … losses … Groan, moan, dull, boring. Ripoff … scandal … government … economy … bonuses … fatcat … Depressing, stop it, shut… Why does…

Our biggest stories of the past week are … You bunch of losers Blah, blah, blah goes the talking head on the news. Banks … bad … money … sell … losses … Groan, moan, dull, boring. Ripoff … scandal … government … economy … bonuses … fatcat … Depressing, stop it, shut… Why does…

Our biggest stories of the past week are … The African bank crisis and remittances I’m on holiday in Africa to get away from it all, but just to show that banking is a global business, there’s an ongoing banking crisis relating to Africa. I’ve been tracking the issue – that Barclays is in the… …

Our biggest stories of the past week are … A £30 billion banking mess (but it's getting sorted out) I hosted a dinner this week, where a group of senior bank executives involved in cleaning up the PPI mess gathered to debate and discuss what had been learnt from the experience. For those overseas readers…

Our biggest stories of the past week are … The customer is … not always right I just found a great website called Not Always Right that tells the staff side of humorous or challenging customer experiences in the USA. It’s brilliant. Here are my faves that relate to banks.  UK banking overhaul continues We…

Our biggest stories of the past week are … When work and social life collide, we need social banks One of the themes of my presentations of recent times is how technology has bridged the divide between work life and social life. This came up in force again, as we talked about the role of…

Our biggest stories of the past week are … How many mbank users are there in Europe and who are they? I said I would move away from EFMA Week, but the brain washing achieved a true immersion as I realised there’s one last bit that was missed: EFMA’s Research. A lot of good insights…

Our biggest stories of the past week are … Is the Governor of the Bank of England lost at sea? We have several national British Treasures: Buckingham Palace, the Queen, the Houses of Parliament, Bruce Forsyth, Chicken Tikka Masala; but a new one is bidding for glory. Sir Mervyn King, the outgoing Governor of the…

Our biggest stories of the past week are … I know, let's differentiate the bank by launching an app! It’s Friday, so we should have some fun. Unfortunately, it’s both a bit of fun and a bit of a challenge. The challenge is how to differentiate the bank? That’s always been a challenge. Most banks…