As if to support my contention that a NEW bank should focus upon offering the world's best remote channel banking, the Payments Council released the following press release today:
"It is just 12 years since internet banking began, but its popularity has grown so much that, in the first half of 2009, 22 million adults used internet banking on their main current account.
"This means that for the first time ever more than 50 per cent of regular internet users (41.4 million) are banking online.
"The number of people banking over the telephone has declined to 14.5 million from a high of 16.1 million in 2005, as many of us have found it more convenient to switch from banking over the phone to the internet.
"Last year 26.8 million adults used at least one of online or phone banking.
"The most popular tasks that people who bank online carry out on their main current account are checking account balances and checking statements, used by 95 per cent and 83 per cent of users respectively.
"Phone banking still remains a popular way for people to enquire about their account, with more than six in ten phone banking customers using the service in this manner, compared with less than two in ten people doing this who bank online."
Chris M Skinner
Chris Skinner is best known as an independent commentator on the financial markets through his blog, TheFinanser.com, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal's Financial News. To learn more click here...
