Yesterday I posed the question branch or internet, and made it an extreme choice.
Everyone says you would never have such a stark choice, but there was reason in my madness and the reason is that we are caught in a wave of the second internet boom.
Are we in danger of repeating the mistakes of the past?
For example, the last decade in retail banking went something like: the internet is here, close down branches. The internet is bust, let’s refresh branches.
Now, in 2008, everyone is riding a new technology wave: m-networking or m-net for short.
m-net is all about Web 2.0 and mobile communications.
But I wonder whether we are in danger of repeating our mistakes of the last decade by focusing upon m-net at the expense of branches.
Chris M Skinner
Chris Skinner is best known as an independent commentator on the financial markets through his blog, TheFinanser.com, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal's Financial News. To learn more click here...
