Since technology first appeared in the financial world, we have worked harder and
harder to use automation to reduce costs and increase efficiency. We
successfully made the back office a processing machine, whilst trying hard to
create a front office where customers serve themselves.
Well, we have succeeded.
We have managed to get customers out of branches and transform them
into data entry clerks, who serve themselves through ATMs and the
internet.
However, what this has resulted in, is disconnected banks. Banks
have disconnected from relationships, and are perceived to be
‘faceless’ and ‘remote’.
Are we really disconnected banks?
Chris M Skinner
Chris Skinner is best known as an independent commentator on the financial markets through his blog, TheFinanser.com, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal's Financial News. To learn more click here...
