It started with Nielsen sharing some data about a branding analysis project they ran over the last year, across 179 bank brands across Asia. The results looked at the Brand Equity Index (BEI) for each bank, with BEI being comprised of various features such as awareness, consideration, confidence, preference, recommendation, trust, reputation and so on.
As a result of looking at these factors, each bank is given a score between 1 and 10 based upon consumer surveys, e.g. if the consumer is aware of the bank brand, it gets 1; if they would consider that brand, it gets a score of 2; if they are confident of the brand, then a 3. You get the idea, e.g. a score of 10 is a really good score where you not only have a loyal customer, but an advocate who would recommend you to their friends and family.
Only 3 banks out of 179 across Asia scored more than 4; half scored less than 1; and the average score was 1.37.
So much for all those $’s spent on marketing, ay?
Chris M Skinner
Chris Skinner is best known as an independent commentator on the financial markets through his blog, TheFinanser.com, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal's Financial News. To learn more click here...
